Category: Rider Information

From November 27 – January 1, 2021, Twin Transit will temporarily close our offices to the public and cease fare collection to help slow the spread of COVID-19. In-person appointments may be scheduled by calling 360-330-2072 between 8:00 a.m. and 4:00 p.m., Monday through Friday.

The holiday season is upon us! Twin Transit will be closed or observing reduced hours on the following days, so our employees can celebrate:

Twin Transit offices and routes will be closed on:

• Thanksgiving (fourth Thursday of November)
• Christmas (December 25)
• New Year’s Day (January 1)

The main office will be closed on the following days and buses will operate on a shortened schedule, from 7:00 a.m. to 3:00 p.m.

• Black Friday (November 27)
• Christmas Eve (December 24)
• New Year’s Eve (December 31)

As Lewis County continues to reopen, the need for public transportation is increasing. Last spring, Twin Transit routes were reduced in response to the COVID-19 pandemic and subsequent stay-at-home order. Several passenger-centric updates followed, each tailored to better serve our community. Now we are updating our service model to meet increased need, while continuing to ensure passenger safety.

Starting on Monday, October 12, Twin Transit will discontinue back-to-back busing and replace it with a new high-frequency busing model.

The new system will increase service between the high-traffic hours of 10:30 a.m. to 3:30 p.m., Monday through Friday.

During this time, bus stops will be serviced every 30 minutes. Service outside these hours will continue at regular intervals.

This system will make it easier to access work, grocery shopping, medical appointments, and other essentials. It will also support economic development by connecting community members with local businesses and services. 

Stringent safety protocols like nightly bus sanitation, masking, 10-person passenger limits, and social distancing will remain in place, so Twin Transit passengers can continue to ride with confidence.

We know you have places to go. We’ll help you get there.

As Lewis County reopens, Twin Transit remains committed to safeguarding the health of riders and drivers. Board with confidence, knowing that Twin Transit’s health and safety protocols are built on Lewis County Health and the Centers for Disease Control and Prevention guidance.

Safely Moving Forward

Following CDC guidelines, Twin Transit has developed innovative solutions to continue serving those who rely on public transit to access work, education and essential amenities.

Personal Protective Equipment

Wearing a face covering is now required statewide and on all Twin Transit buses. Face coverings help slow the spread of COVID-19 and protect the health of fellow passengers and drivers. Passengers are also asked to wear masks and socially distance at bus stops, if others are present.

Social Distancing

Certain seats have been strategically sectioned off to keep riders at a safe social distance. Plexiglas shields have also been installed on each bus. Now it’s easier to board and disembark from the bus while maintaining a safe social distance.

Passengers are encouraged to limit trips to reserve space for essential travel; specifically, those traveling to work, school, medical appointments, or grocery shopping.

Back-to-Back Busing 

Due to state-wide COVID-19 restrictions, Twin Transit buses have limited capacity. As ridership increased in response to county-wide reopening, a new model was needed to ensure safe social distancing. Twin Transit developed an innovative solution.

Each Twin Transit route is now supplemented by two back-to-back buses, traveling approximately 5 – 10 minutes apart. If the first bus reaches capacity, it will display an “out of service” sign and bypass regular bus stops. These stops will be serviced by the second bus soon thereafter.

This model ensures compliance with capacity restrictions, allows for safe social distancing, and reduces risk, while continuing the service Twin Transit clients depend upon.

This is the first in a two-phase plan. Starting October 12, this model will be replaced by a new higher-frequency model that will space buses out every 30 minutes during peak ridership hours.

Sanitation Practices 

Each evening, Twin Transit buses undergo a thorough sanitation and cleaning process. First, the bus ventilation systems are turned on and a disinfectant is lightly misted into both air intakes.  

Next, high-touch surfaces are thoroughly cleaned and disinfected, including all handrails, seat grab rails, seats, stop request pull cords and touchpads, seat latches, wheelchair restraint belts and buckles, driver seatbelt buckles, dashes and switch area, steering wheel, and entryway grabrails.

The buses are also supplied with an aerosol disinfectant spray and disinfectant wipes to be used as needed. 

Other Preventive Measures

Beyond following official federal, state and local public health guidance, Twin Transit is taking additional preventative measures to reduce risk to staff, including allowing all non-operational personnel to work remotely.

Passengers can avoid handling cash by using the Token Transit digital bus pass app. This is the recommended payment option, but is not required.

Staying Healthy

Riders are asked to practice CDC safety precautions, including frequent and thorough hand washing, using hand sanitizer when hand washing is not possible, and cleaning high touch surfaces daily at home. Avoid contact with others who are ill and stay home if you’re feeling sick. Avoid touching your face and always cover your mouth and nose when coughing or sneezing – then clean your hands immediately afterward.

Contact the Washington State Coronavirus hotline at 1-800-525-0127 if you have any questions or concerns.

For more information, visit:

• Lewis County Public Health & Social Services
• Washington State Department of Health
• Centers for Disease Control and Prevention

Even during a pandemic, public transportation remains the backbone of mobility. Access to reliable transit is essential to economic recovery.

Twin Transit continues to monitor the situation as it evolves and respond proactively, to ensure those who depend on public transit can get where they need to go – safely.

For more information from the CDC, click here.

Twin Transit bus shelters are going missing all over town! But don’t worry – this isn’t a strange crime spree. It’s all part of Twin Transit’s shelter renovation project.

Twin Transit crews are systematically evaluating the placement and physical condition of each bus shelter, using ridership data to determine where they are most needed and where they aren’t well utilized. Shelters that need a facelift are removed and taken back to the shop for a thorough cleaning and some fresh paint.

You can expect to see these newly refurbished bus shelters popping up around town in the coming months. New decals and large-scale mapping will be added near the end of the year. Highly visible advertising space at each shelter is now available as well.

For questions or more information, please email Info@TwinTransit.org.

At Twin Transit, we are have implemented many safety precautions to ensure our riders’ safety. We use stringent nightly sanitation practices. Drivers and passengers are required to wear masks. Certain seats have been strategically sectioned off to facilitate social distancing. And now, Plexiglas shields have been installed on each bus.

This makes it easy to board and disembark from the bus, while maintaining a safe social distance.

Twin Transit will be closed in observance of Labor Day on Monday September 7.

Starting Monday, July 13, the Centralia East route will run directly between East Centralia and Town Center. See the maps below for updated route and timetable information:

Twin Transit will observe the 4^th of July holiday on July 3, 2020. Twin Transit offices will be closed and buses will not run, to allow our staff time to celebrate with their families. Regular routes will resume on July 6, 2020.

Fare collection will resume on July 1, 2020. Passes will be available beginning on June 25 through the Token Transit app, at the Centralia Safeway and at Fullers.

Twin Transit will resume weekend and evening service beginning on July 6, 2020. From this date forward, bus service will operate Monday – Friday 7:00 a.m. to 7:00 p.m., and Saturday – Sunday from 7:00 a.m. to 3:00 p.m.