From November 27 – January 1, 2021, Twin Transit will temporarily close our offices to the public and cease fare collection to help slow the spread of COVID-19. In-person appointments may be scheduled by calling 360-330-2072 between 8:00 a.m. and 4:00 p.m., Monday through Friday.
The holiday season is upon us! Twin Transit will be closed or observing reduced hours on the following days, so our employees can celebrate:
Twin Transit offices and routes will be closed on:
- Thanksgiving (fourth Thursday of November)
- Christmas (December 25)
- New Year’s Day (January 1)
The main office will be closed on the following days and buses will operate on a shortened schedule, from 7:00 a.m. to 3:00 p.m.
- Black Friday (November 27)
- Christmas Eve (December 24)
- New Year’s Eve (December 31)
Many Lewis County residents struggle to access quality medical care and other essential services due to a lack of reliable transportation. This disproportionately affects our elderly population, individuals living with a disability, the socioeconomically disadvantaged, youth, and anyone who just needs a ride.
At Twin Transit, we believe that transportation should never get in the way of life.
After operating fixed route service for over 40 years, Twin Transit is piloting a new direct transportation program that will revolutionize the way our community moves. Dial-a-Ride Twin Transit (DARTT) is a door-to-door transportation pilot program that will operate within a 15-mile drive time radius of our Centralia and Chehalis locations.
The program will begin service on November 16, 2020 and extend through at least February 28, 2021. This initial pilot phase will allow us to assess need and further develop our model to create the most effective and beneficial system for our community. During this time, we will also continue to pursue grant and other alternative funding sources to further improve and expand the program.
How does it work?
It’s easy! Simply call 360-330-5555 to book and pay for your ride, at least 24 hours in advance. Once your reservation is made, a van will pick you up at the appointed day and time and take you where you need to go.
- Reservations must be made by 4:00 p.m. the previous day (although more advance notice is appreciated).
- Rides are available Monday through Friday, from 8:00 a.m. to 5:00 p.m.
- Pickup and drop off points must be located within the DARTT service area map.
- At least two hours of notice must be given for any cancelations or rescheduling of appointments.
- If less than two hours notice is given, or if you are a “no show,” no refund will be given.
Twin Transit is now accepting reservations for rides beginning on November 16, 2020.
What is the DARTT Service Area?
DARTT offers transportation within a 15-mile drive time radius of Twin Transit’s Centralia and Chehalis locations.
DARTT Service Area Map:
You do not have to live within this region, but your ride does need to start and end within the service area map. We hope to expand the DARTT program to encompass an even wider geographic region in the future. This pilot phase will allow us to test and improve the model, in preparation for further growth.
How much does it cost?
The price of each ride is based on mileage. The following chart shows a general pricing outline. For exact pricing and to book your ride, please call 360-330-5555.
|Miles||One Way Price|
|0 – 5.0||$3.00|
|5.1 – 10.0||$6.00|
|10.1 – 15.0||$9.00|
|15.1 – 20.0||$12.00|
|20.1 – 25.0||$15.00|
|25.1 – 30.0||$18.00|
If you choose for your DARTT ride to connect you with Twin Transit’s fixed route service, you will receive a free bus pass for that portion of your trip.
As with our current fixed route and paratransit service, the safety of Twin Transit passengers and drivers is our primary concern. As such, stringent health and safety protocols are in place:
- Each DARTT ride will be limited to two passengers or one family group
- Each van features a Plexiglas shield between the driver and passengers
- Each vehicle undergoes routine sterilization
- Masking and adherence to social distancing protocols are required
Our community needs comprehensive transportation options. DARTT’s individualized door-to-door service will provide access to quality medical care and other essential services. It’s also another safe transportation option for those with medical concerns during the COVID-19 pandemic. By expanding local transportation options in this new and innovative way, we can reduce stress and isolation, increase connection, facilitate better health outcomes, and greatly improve overall quality of life.
We know you have places to go. We’ll get you there – better than ever before.
For more information, visit TwinTransit.org or call 360-330-5555.
Twin Transit is dedicated to getting you where you need to go.
It all started when we launched our first fixed route bus service over 40 years ago. These initial routes slowly grew to encompass a large portion of the Twin Cities, stimulating economic development and providing access to employment, education, and life-essential services.
Twin Transit introduced a paratransit service to help individuals living with an ADA need. This program specifically serves qualifying individuals who live within ¾ of a mile of our fixed route service.
This type of ADA transportation program is often called “paratransit” service. However, Twin Transit’s paratransit program name has led to some confusion with Paratransit Services Inc., who provides transportation to Medicaid recipients throughout the region. Although the entities provide different services, people often (understandably) get the two paratransits confused. This has led to unnecessary difficulty navigating the system for both individuals and medical providers.
With the launch of Twin Transit’s new Dial-a-Ride door-to-door service, DARTT, we decided it was the perfect time to update the old paratransit name. Moving forward, Twin Transit’s paratransit service will be known as LIFTT.
LIFTT will continue to provide a ‘lift’ for those with an ADA need who qualify for the program. All other program parameters will remain the same. Only the name is changing.
We decided after all these years, it was time to give it a little LIFTT.
LIFTT: Life – Independence – Freedom – Twin Transit
Centralia’s Mellen Street Park & Ride is transforming into something new!
When complete, the Mellen Street e-Transit Station will include electric bus wave induction charging, electric car charging, ample parking and visual enhancements. This new e-transit station will facilitate electric public transportation throughout the Twin Cities and along the Southwest Washington e-Transit Corridor, beginning with a new route between Centralia and Olympia/Tumwater in mid-2021.
Funding for this physical infrastructure has already been secured through a combination of three grants: a Green Transportation Grant, DERA Funds, and Volkswagen settlement dollars. Two electric buses have also been purchased. In addition to grant funding, the renovation of this property was made possible by a perpetual lease agreement with the Washington Department of Transportation.
Together, we are maximizing technological advancements to better serve our community.
We have before us a tremendous economic and environmental opportunity. The availability of new, cost-saving, environmentally friendly technologies has given us the ability to transform our lives – and our communities – in a way that was never before possible.
We must seize this opportunity and stride boldly into this new technological landscape.
The first step? Establishing electric, zero-emission transit along our main interstate and highway corridors. This will reduce the number of individual vehicles on the road and drastically lower carbon emissions. It will improve access to living-wage employment opportunities, educational options, services and amenities for those in smaller urban and rural communities. This will, in turn, improve wage potential and living conditions, reduce
poverty and crime, and implement a culture of opportunity and hope, yielding positive results for generations to come.
In addition, the use of zero-emission electric technologies establishes a cultural expectation that will inspire proliferation of wind, electric and solar power reliance throughout our region and beyond.
With benefits this pronounced waiting to be realized, we must not hesitate. We must adopt these new technologies swiftly and strategically, implementing creative new service models in the process. Now is the time for new innovations, creative solutions and unbridled potential.
The future is bright.
As Lewis County continues to reopen, the need for public transportation is increasing. Last spring, Twin Transit routes were reduced in response to the COVID-19 pandemic and subsequent stay-at-home order. Several passenger-centric updates followed, each tailored to better serve our community. Now we are updating our service model to meet increased need, while continuing to ensure passenger safety.
Starting on Monday, October 12, Twin Transit will discontinue back-to-back busing and replace it with a new high-frequency busing model.
The new system will increase service between the high-traffic hours of 10:30 a.m. to 3:30 p.m., Monday through Friday.
During this time, bus stops will be serviced every 30 minutes. Service outside these hours will continue at regular intervals.
This system will make it easier to access work, grocery shopping, medical appointments, and other essentials. It will also support economic development by connecting community members with local businesses and services.
Stringent safety protocols like nightly bus sanitation, masking, 10-person passenger limits, and social distancing will remain in place, so Twin Transit passengers can continue to ride with confidence.
We know you have places to go. We’ll help you get there.
Twin Transit’s Health and Wellness Committee is committed to supporting the health and wellness of their fellow employees. We started off the summer with a step competition and a healthy eating potluck. Since then, we’ve shared healthy living tips and recipes, while brainstorming new ways to support our staff on their own wellness journeys.
This week we hosted our first-ever company-wide flu shot clinic, which was a great success! Greg from the Safeway Pharmacy set up a mobile clinic right in our bus barn, which made it easy for our team to get their flu shot.
This preventative step will help them stay healthy and well all winter long. #farewellflu!
We’re one step closer! Twin Transit received 13 proposals for construction of the Mellen Street e-Transit Station during our recent bidding process. We would like to thank all the businesses who took the time to consider this important project and submit a bid.
The contract has been awarded to Barcott Construction Inc. We are so excited to work in coordination with this local company to make the Mellen Street e-Transit Station vision a reality.
When complete, the Mellen Street e-Transit Station will support zero-emission electric public transit in our community. It will include electric bus access; wave induction charging; electric car charging; vanpool, bicycle and pedestrian access; and visual enhancements. We are thrilled to bring this asset to Lewis County.
By incorporating green technologies, we can continue to support employment, education, and economic development in a more fiscally and environmentally responsible way.
As Lewis County reopens, Twin Transit remains committed to safeguarding the health of riders and drivers. Board with confidence, knowing that Twin Transit’s health and safety protocols are built on Lewis County Health and the Centers for Disease Control and Prevention guidance.
Safely Moving Forward
Following CDC guidelines, Twin Transit has developed innovative solutions to continue serving those who rely on public transit to access work, education and essential amenities.
Personal Protective Equipment
Wearing a face covering is now required statewide and on all Twin Transit buses. Face coverings help slow the spread of COVID-19 and protect the health of fellow passengers and drivers. Passengers are also asked to wear masks and socially distance at bus stops, if others are present.
Certain seats have been strategically sectioned off to keep riders at a safe social distance. Plexiglas shields have also been installed on each bus. Now it’s easier to board and disembark from the bus while maintaining a safe social distance.
Passengers are encouraged to limit trips to reserve space for essential travel; specifically, those traveling to work, school, medical appointments, or grocery shopping.
Due to state-wide COVID-19 restrictions, Twin Transit buses have limited capacity. As ridership increased in response to county-wide reopening, a new model was needed to ensure safe social distancing. Twin Transit developed an innovative solution.
Each Twin Transit route is now supplemented by two back-to-back buses, traveling approximately 5 – 10 minutes apart. If the first bus reaches capacity, it will display an “out of service” sign and bypass regular bus stops. These stops will be serviced by the second bus soon thereafter.
This model ensures compliance with capacity restrictions, allows for safe social distancing, and reduces risk, while continuing the service Twin Transit clients depend upon.
This is the first in a two-phase plan. Starting October 12, this model will be replaced by a new higher-frequency model that will space buses out every 30 minutes during peak ridership hours.
Each evening, Twin Transit buses undergo a thorough sanitation and cleaning process. First, the bus ventilation systems are turned on and a disinfectant is lightly misted into both air intakes.
Next, high-touch surfaces are thoroughly cleaned and disinfected, including all handrails, seat grab rails, seats, stop request pull cords and touchpads, seat latches, wheelchair restraint belts and buckles, driver seatbelt buckles, dashes and switch area, steering wheel, and entryway grabrails.
The buses are also supplied with an aerosol disinfectant spray and disinfectant wipes to be used as needed.
Other Preventive Measures
Beyond following official federal, state and local public health guidance, Twin Transit is taking additional preventative measures to reduce risk to staff, including allowing all non-operational personnel to work remotely.
Passengers can avoid handling cash by using the Token Transit digital bus pass app. This is the recommended payment option, but is not required.
Riders are asked to practice CDC safety precautions, including frequent and thorough hand washing, using hand sanitizer when hand washing is not possible, and cleaning high touch surfaces daily at home. Avoid contact with others who are ill and stay home if you’re feeling sick. Avoid touching your face and always cover your mouth and nose when coughing or sneezing – then clean your hands immediately afterward.
Contact the Washington State Coronavirus hotline at 1-800-525-0127 if you have any questions or concerns.
For more information, visit:
- Lewis County Public Health & Social Services
- Washington State Department of Health
- Centers for Disease Control and Prevention
Even during a pandemic, public transportation remains the backbone of mobility. Access to reliable transit is essential to economic recovery.
Twin Transit continues to monitor the situation as it evolves and respond proactively, to ensure those who depend on public transit can get where they need to go – safely.
For more information from the CDC, click here.